Shipping policy

Shipping Policy

This Shipping Policy explains how Toy Lane processes and delivers orders placed through our website.

Delivery Coverage

Toy Lane currently delivers to serviceable locations across Pakistan through third-party courier partners.

Delivery availability may vary depending on the destination and courier coverage.

Order Processing & Shipping

Orders are typically processed and shipped within 1–2 business days after order confirmation and/or payment verification, where applicable.

Toy Lane may require full or partial advance payment to verify and confirm an order where the order value exceeds PKR 4,999, where the order qualifies for free shipping, or where Toy Lane considers additional verification necessary before dispatch.

An order requiring advance payment will only be confirmed and processed once the required payment has been received and verified.

Orders placed on Saturdays, Sundays, public holidays, or during periods of high order volume may require additional processing time.

Processing and dispatch may also be delayed due to public lockdowns, natural disasters, acts of God, courier disruptions, or other circumstances outside Toy Lane's reasonable control.

Once an order has been dispatched, changes or cancellations may no longer be possible.

Estimated Delivery Times

After dispatch, orders are typically delivered within:

Within Punjab: 1–2 business days
Major cities outside Punjab: 2–4 business days
Other locations: 3–5 business days

These timeframes are estimates and not guaranteed delivery dates.

Delivery may take longer during sales, public holidays, adverse weather, public lockdowns, natural disasters, acts of God, courier disruptions, remote-area deliveries, or other circumstances outside Toy Lane's reasonable control.

Shipping Charges

Applicable shipping charges are calculated based on the order and delivery location and will be displayed at checkout before the order is confirmed.

Free or discounted shipping may occasionally be offered on selected products, order values, locations, or promotions.

Shipping charges paid on an order are non-refundable, except where otherwise expressly approved by Toy Lane.

Where an order qualified for free shipping, or where advance payment was required to verify and confirm the order, the applicable standard shipping/delivery charge may be deducted from the refundable amount where that shipping charge was not already separately paid by the customer.

Any such deductions will be applied in accordance with our Return, Refund & Exchange Policy.

Order Tracking

Where tracking is available, customers will receive or be provided with a tracking number after their order has been dispatched.

Tracking information may be communicated through WhatsApp, SMS, email, or another available communication channel.

Tracking updates are provided by the courier and may occasionally take time to appear or update.

Delivery Attempts & Failed Deliveries

Customers are responsible for providing a complete and accurate delivery address and an active contact number and for ensuring that someone is available to receive the parcel.

If delivery fails because of:

An incorrect or incomplete address;
An incorrect or unreachable phone number;
The recipient being unavailable;
Refusal to accept the parcel; or
Other circumstances attributable to the customer,

additional delivery or re-delivery charges may apply.

Toy Lane may require these charges to be paid before the order is dispatched again.

Delayed or Lost Shipments

If an order appears to be significantly delayed or lost in transit, please contact Toy Lane so that we can raise the matter with the relevant courier.

Courier delays outside Toy Lane's reasonable control do not automatically constitute grounds for a refund while the shipment remains in transit.

If a parcel is confirmed as lost, Toy Lane will determine the appropriate resolution, which may include a replacement or refund.

Damaged Parcels & Products

If your parcel or product arrives damaged, defective, incorrect, or incomplete, please follow the requirements and claim procedure stated in our Return, Refund & Exchange Policy.

A clear, unedited parcel-opening video and supporting photographs are required for such claims.

Change of Delivery Address

If you need to change your delivery address or other delivery information, contact Toy Lane as soon as possible before dispatch.

We will make reasonable efforts to accommodate the change, but changes cannot be guaranteed once an order has been processed or handed over to the courier.

Courier Partners

Toy Lane uses third-party courier services to fulfil deliveries.

The courier used for a particular order may vary depending on the destination, parcel characteristics, service availability, cost, and other operational requirements.

Toy Lane reserves the right to select or change the courier used to fulfil an order.